Frequently Asked Questions

We sell machine embroidery design files. You need an embroidery machine to use these files. We do not sell the finished items shown.

We have a few sewing patterns available HERE. Please read the description of these patterns before purchasing.

It is your responsibility to know what size designs your machine can stitch. Our design dimensions are listed in the description for each design. 

Due to the electronic nature of the files we sell, know that there are no refunds, returns or exchanges on our digitial files. You agree to this by purchasing our files.

The files you are purchasing are zipped. The zipped file contains the design files and instructions. It is your responsiblity to know how to unzip file and transfer those files to your machine.

Please note, we do not offer support for designs transferred via the Amazing Box, PE Basic, PE-Lite, etc. We have experienced problems with these softwares. 

 

How do I receive my order?

Your order is available immediately after completing the payment process. Return to Embroidery Garden to download the zipped files containing the designs and instructions (PDFs).

You also receive an email with download links for your order. Check your spam & junk folders.

You can at any time login on our site and download your order. Login, click on My Account, Orders, the order number, Download(s),

It is your responsibility to know how to unzip files and transfer those files to your embroidery machine.

 

Can I order designs on a CD?

Yes! There is an additional charge of $15.00 which includes your total order burned to a CD and first class postage (in the US only). Send us an email letting us know you want your order mailed on a CD. Please include the format wanted and any size, if applicable.

A paypal invoice will be sent for the CD. Make sure your address is correct at Paypal as this is where the CD will be mailed.

 

Are instructions included with the designs? I can't find them.

All of our designs come with instructions. They are PDFs. If you unzip files using an embroidery software, PDFs are not recognized. You need to open the zipped file to see the PDF. Adobe Reader is required to view PDFs. You can download a free readeer from www.adobe.com

 

My computer crashed, my usb stick broke, etc. How can I retrieve designs I've already ordered?

You can login to your account and redownload your purchase. Click on My Account and Login. Click on Orders, ID #.  You will see the Download link.

If your link needs to be reset, email us.

If you need your past purchases emailed to you, please include your order numbers in the communication.

Please note any designs that were free at one time, but are now for sale, cannot be resent. You would need to purchase the files.

 

Do you offer refunds?

Sorry, there are no refunds, returns or exchanges on the digital files you purchase on this site. Please note it is your responsibility to make sure designs will fit your hoop before you purchase them.

Actual design dimensions and formats included are listed on the product pages.

 

Do you have coupon codes or sales?

We do! All sales, new designs, coupon codes, etc. are announced via our Newsletter. Signup to receive our full color newsletter by entering your email address in the box in the lower right hand corner of this page.

You can also follow us on Facebook for Facebook Only exclusive sales, free designs and promos!

 

How can I check the balance on my Embroidery Garden Gift Certificate?

To find the balance on your gift certificate, click on Gift Certificates and enter your code in the Validate/Redeem Gift Certificate box and click Enter on your keyboard.

 

Can I sell finished items made with Embroidery Garden designs?

You can sell items with my designs embroidered on them and my finished 'In the Hoop' items. Please read and abide by my copyright rules. The link to my copyright is at the bottom of this page under Quick Links.

You may not mass produce the items for sale. If you reach 200 sales of any one item, please contact us.

 

I don't have a Paypal account, how do I order?

Paypal processes all of our payments. Credit cards payments are made through Paypal. You do not need to have a Paypal account to use a credit card on our site. When you're ready to check out, you will be directed to a Paypal page that has the option to checkout without a Paypal account. The link will be on the bottom right hand side.

You can also call (219-365-4654, 8am ~ 4pm, CST) or email us with your order and credit card info. Designs will be emailed.

 

Shipping of Tangible Items

We sell a few tangible items such as our Texture Magic, Vinyl Luggage Tags, USB Sticks, Acrylic Templates, Fabric lLicense Plates, etc. When purchased you will automatically be charged the listed shipping. Shipping costs shown are for US shipping only. If any additional shipping is required, you will be sent a PayPal invoice for the balance.

Note that all items are shipped to the address listed on the PayPal notification unless otherwise requested. It is your responsiblity to double check the shipping address and inform us of any change to the address you want your items mailed to.

You are also sent a tracking number to the email address used on PayPal. Be sure to check your spam or junk folders for this email. You can enter this number at USPS.com to track your package.

If you experience any problems with undelivered items (if USPS.com shows your package as being delivered or tracking shows it stuck in a hub) you will need to contact USPS.com. We are not responsible. If any packages are returned back to us, you will be notified.

 

Paying by eCheck

Please note if you pay for your order with an eCheck, your order is not available for immediate download. Your eCheck has to clear and the money be deposited into our account before your order is realeased for download.

This can take up to 3 - 5 business days.

 

Free Designs &/or Limited Time Free Designs

Free and/or limited time free designs that are on our web site, in our yahoo group or on our facebook page will not be sent out to anyone if, or after, they have been removed. This includes the designs and instructions. If you download freebies, please back them up. Once removed some free and/or limited time free designs are put into sets or sold as singles on our web site.

 

For additional info, click the Copyright link below under 'Quick Links'.

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